Frequently Asked Questions
Combi is a worldwide provider of end-of-line packaging solutions we engineer and manufacture. Our packaging machines include case erectors, tray formers, case sealers, automatic case packers, semi-automatic case packers, stretch wrappers, and palletizers. You can learn more about Combi here.
Q: What is a case erector machine?
A: A case erector machine is a type of automatic packaging equipment that efficiently and consistently erects boxes. A case erector provides increased production and labor savings. Combi case erectors provide easy changeovers while allowing you to increase your cases per minute with a range of speed capabilities. Combi offers automatic case erectors, semi-automatic case erectors and manual hand packing stations. See our video library for video representation of case erectors.
Q: What is a case packer?
A: A case packer helps improve productivity in end-of-the-line packaging operations by packing products consistently and efficiency. Combi offers a full line of case packers, including drop packers, pick and place packers, horizontal case loaders and semi-automatic packing machines. See our video library for video representation of a variety of pick-and-place packers.
Q: What is a case sealer?
A: A case sealer machine ensures products are secure using either tape or hot-melt glue. Combi case sealers integrate with our case packers. A case sealer, or box sealer, can handle different types of flaps and are available in semi-automatic and automatic versions. Combi can help you find a custom tape sealer or hot-melt glue sealer to fit your needs. See our video library for video representation of case sealers.
Q: What is a tray former?
A: A tray forming machine ensures square, stable loads with straight sides and consistently applied glue. Combi can integrate a high-speed tray former in your end-of-line packaging operations to help you increase productivity when forming a wide variety of tray styles. See Combi tray erectors in action in our video library.
Q: What are the benefits of case erectors, case packers and other end-of-line packaging equipment?
A: End-of-line packaging equipment can make your operations run more efficiently, reduce labor costs and meet increased production. Combi customizes packaging machinery to fit your specific needs. We engineer and manufacture a wide range of industrial packaging systems including case erectors, tray formers, case sealers, automatic case packing, stretch wrappers and semi-automatic case packing.
Q: What industries does Combi serve?
A: Combi designs, builds and ships customized packaging machinery for a broad range of industries, including agriculture, automotive, consumer packaged goods, consumer electronics, chemical, healthcare & medical devices, pharmaceutical.
Q: Does Combi offer financing for packaging equipment?
A: Yes, Combi can suggest financing companies experienced in leasing packaging equipment. We also offer a rent-to-own program for packaging equipment. Call us at 800-521-9072 for more details about financing opportunities for Combi end-of-line packaging solutions.
Q: Do I need a RMA number to send a Combi part back?
A: If you need to send a packaging equipment part back, you should contact Combi customer service staff at 866-426-9470 for proper authorization.
Q: What number do I call for Combi technical support?
A: Please call service dispatch at 866-472-5236. You will be assigned an incident number and the first available Combi technician will return your call. This number is supported 7:30 am – 11:00 pm EST.
Q: How soon will my Combi manual arrive after I receive my packaging equipment?
A: Typically, most Combi packaging equipment manuals ship within a two-week time frame.
Q: What information should I have when I call for Combi technical support?
A: When you call Combi technical support, please provide your company name, Combi machine serial number, point of contact with phone number and a detailed description of the problem you are facing.
Q: What information do I need when I want to schedule a Combi service call?
A: When calling Combi for service call scheduling, please provide the company name, contact with phone number and a date when you would like service rendered.
Q: What is the re-stocking fee?
A: The typical restocking fee is 25%.
Q: What is Combi’s minimum order amount?
A: The minimum order amount is $25.00
Q: What is Combi’s cut-off time for next-day air shipments?
A: Combi requires purchase orders be received by 3:30 PM EST for us to process the order by our 4:00 PM EST cutoff.
Q: Is there a toll free number for Combi parts?
A: Yes. Please call Combi toll-free at 866-426-9470 to request parts or parts information.
Q: Is the pricing I receive Combi’s list price?
A: All pricing for Combi parts is list price. Applicable discounting applies based on distributor status.
Q: I lost my Combi manual and need a replacement, how do I go about getting one?
A: Please call Combi at 800-521-9072, and ask to speak to the manuals coordinator.
Q: How much notice should I give when scheduling a Combi service call?
A: Combi schedules service on a first-come first-serve basis, so the more notice you can give the better. We do our best to accommodate your needs.
Q: How do I set up a direct account with Combi?
A: Direct accounts can be set up by sending in credit references and documentation showing bill-to and ship-to address. Please be aware that if you purchased your Combi equipment through a distributor, Combi is not authorized to set you up on direct account without direct approval from that distributor.
Q: Does Combi offer rebuilds for equipment?
A: Yes. Combi can tailor rebuilds to meet your budget. Please call 800-521-9072 and ask to speak to someone in service for more details.
Q: Does Combi offer after-hours technical support?
A: Yes, Combi offers after-hours technical support from 4:00 PM to 11:00 PM EST, M-F and 8:00AM to 11:00 EST on weekends.
Q: Do you have set-up guides?
A: Should an additional set-up guide be needed, please contact Combi customer service at 866-426-9470. Please have your Combi machine serial number available.
Q: Do you accept credit cards?
A: Yes, Combi accepts the three major forms of credit cards: Visa, Mastercard and American Express.
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